Rules

The legislation of the Republic of Latvia stipulates that the owner of an online store must stipulate the terms of delivery and return of goods, as well as the right of withdrawal. Such a stipulation is called a distance contract (MK regulations).

Distance contract

The seller of the goods offered in this Online Store, SIA “KAZANOVA”, on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, enter into the following Agreement:

The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.

Delivery and payment procedures

The Buyer places an order for goods through this website, indicating the type and quantity of goods to be ordered. The Buyer has the option of paying for the goods using the payment tools built into the Internet tool or by paying the invoice corresponding to the order prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature. The Seller ensures order processing within 2 business days of receipt of payment for the goods and delivery of the goods within 3 business days, the delivery time being agreed with the Buyer. If payment for the order is not received within 5 days, the order is automatically canceled without notice.

Right of withdrawal

The Buyer has the right to withdraw from the goods within 14 calendar days from the moment of receipt of the Goods by sending a letter of withdrawal to the Seller. The Seller shall send the letter of withdrawal form to the Buyer by e-mail at the Buyer's request.

The Buyer is obliged to return the goods to the Seller within 7 days after sending the letter of withdrawal. All expenses incurred in connection with sending the goods back to the Seller shall be borne by the Buyer. The Buyer may not exercise the right of withdrawal if:

• the ordered goods cannot be returned by their nature, or they are perishable or quickly expendable;
• the ordered goods are made specifically for the Buyer upon individual order;
• the buyer has opened the packaging of an audio or video recording, or computer program.

Article 12, Part Six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer the right of withdrawal or to withhold compensation if the product is damaged, if the product is treated carelessly during use or if the instructions are not followed, if the original packaging of the product is lost or if its packaging is significantly damaged.

Data processing

By entering the required information when placing an order, the Buyer confirms that he/she has read and agrees that the data provided by him/her is used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail address.